'Third world countries have better internet': Angry Telstra customers take to social media to complain after fifth nationwide broadband outage 

  • Telstra broadband customers are furious after hit with another outage
  • About 75,000 customers were affected and took to Twitter to complain
  • The outage affected Perth, Adelaide, Sydney, Melbourne and Brisbane
  • It is the fifth major outage to affect customers in five months

By BELINDA CLEARY, SENIOR FEMAIL REPORTER and DAVID JEANS FOR DAILY MAIL AUSTRALIA

Published: | Updated:

Telstra customers have taken to social media to vent their frustrations after a nationwide network outage meant they couldn't use their broadband services.

One woman asked the company why 'third world countries get better internet' that the telcos customers.

Others said the outage, the fifth this year, was the 'final straw'.

 'This month saw a total of 3% of our data cap get used because the speed never made it past 100kbps. Get f**ked Telstra,' said one customer.

Thousands of furious Telstra customers have again been affected by a nationwide outage impacting all major capital cities. A map (pictured) produced by aussieoutages.com showed the widespread outage affecting the country

Thousands of furious Telstra customers have again been affected by a nationwide outage impacting all major capital cities. A map (pictured) produced by aussieoutages.com showed the widespread outage affecting the country

 Another complained about the impact of the outage on their business.

'Until I receive suitable compensation for yet another disruption I will not be paying any bills and I will switch companies if required. And no, free data on a Sunday doesn't cut it,' another said. 

The telco said 75,000 broadband customers had been affected by the outage that hit Melbourne, Sydney, Perth, Adelaide and Brisbane from midday on Saturday.

Telstra released an update at 3.30pm stating that services were being progressively restored. 

A map produced by aussieoutages.com showed the widespread outage affecting all major centres across the country. 

 At 7.30pm a woman from just out of Brisbane, Queensland complained on Facebook saying she had'nt had internet since 11.26am and had been on the phone for three hours without being told why it was out.

A graph produced by aussieoutages.com tracked the number of reported issues affecting customers. The graph shows a sharp spike at 12pm when the outage hit

A graph produced by aussieoutages.com tracked the number of reported issues affecting customers. The graph shows a sharp spike at 12pm when the outage hit

'I am 20kms from a Capital City (sic) but I have next to no mobile coverage in my house! No point in going to the Telstra Store (sic) tomorrow as today they were too busy playing on iPads,' she wrote.

'Too bad that we rely on the Internet (sic) for work. Nothing is being done. I am not happy and trust me when I say by the time I am finished YOU won't be happy either! Lift your game.' 

It is the fifth major outage the company has suffered in five months. The last outage affected as many as 375,000 people.  

In a statement, a Telstra spokesperson said the outage had affected broadband customers.

'From around midday (AEST) today (Saturday) an issue impacted some of our broadband customers,' the spokesperson said. 

'Approximately 75,000 customers were unable to establish connections. A solution is now being implemented, and services are being progressively restored. We apologise for any inconvenience.' 

The telco said 75,000 broadband customers had been affected by the outage that hit Melbourne, Sydney, Perth, Adelaide and Brisbane

The telco said 75,000 broadband customers had been affected by the outage that hit Melbourne, Sydney, Perth, Adelaide and Brisbane

It is the fifth major outage the company has suffered in five months. The last outage affected as many as 375,000 people

It is the fifth major outage the company has suffered in five months. The last outage affected as many as 375,000 people

One person highlighted Telstra's bad streak of outages since February.

'Has there actually been a whole month this Year where hasn't had outages??' one person tweeted.

Another person was clearly fed up with Telstra's service: '@Telstra I want to ask nicely but I cant Why is my internet down and I don't want free data I want the down time refunded PERTH

Michael Gruis tweeted: '@Telstra What a disgrace! You have me on hold after talking to an operator and then you disconnect the call. Customer service at is worst!'

In a statement, a Telstra spokesperson said the outage had affected broadband customers

In a statement, a Telstra spokesperson said the outage had affected broadband customers

The company has responded to hundreds of tweets since the outage started at midday

The company has responded to hundreds of tweets since the outage started at midday

The outage caused furious customers to demand better compensation for the outage.

'Considering nothing was offered for your previous outage what's on the cards this time around? It would want to be good!' said one customer.

Other customers were at 'their wits end'.

'Trying to resolve an ongoing issue with my Foxtel which is poorly provided to me by Telstra. Could somebody please tell me what I need to do to speak to someone in Australia who has some idea about their technical servives (sic),' asked one customer.

'Huge problem in the Frankston area for the last 48 hours...Drop outs, or just no service. What the hell is going on... trying to get through on 24/7 service but no luck at all,' said another.

 

 

One woman swithched to the NBN because she was sick of the poor internet service she had experienced over the last four years.

This outage came on her second day with the NBN.

'Today we have had to pay extra in mobile data because of having no NBN. Safe to say I wasn't really happy today and still am not,' the post read.

The user explained she was with Telstra when she experienced the patchy service prior to signing up for the NBN and was only credited for disruptions once.

'After so many phone calls and reports and formal complaints we still had no resolution,' she revealed.

Social media has come alive with angry customers complaining about the disruption the internet outage had on their lives. 

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Thousands of furious Telstra customers have again been affected by a nationwide outage impacting all major capital cities

Thousands of furious Telstra customers have again been affected by a nationwide outage impacting all major capital cities

 

 

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