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SALLY SORTS IT: Axa hiked my home insurance by £536 but won’t say why
I've just had my home insurance renewal notice from AXA, and although I have made no claims or changed any of the policy details, it has inexplicably increased my annual premium from £320 to £856. When I called AXA to question the increase, it offered no explanation other than the usual justification trotted out these days: the cost of living crisis....read
TONY HETHERINGTON: Why did UPS slap import duties on my antique clock when it wasn't meant to?
CRANE ON THE CASE: My brother passed away before his Dublin stag party in July - why is it so hard to get a refund from Booking.com and Ryanair?
I booked a 'five star' hotel and it looks nothing like the pictures, can I get money back? Consumer rights lawyer DEAN DUNHAM replies
SALLY SORTS IT: Crooks doctored my £220 cheque to a cemetery and pocketed £2,020
Here’s the rub - I haven’t been paid for £5,000 Cannadex cannabis bond: TONY HETHERINGTON investigates
SALLY SORTS IT: Ikea said my new kitchen would be fitted in a week - but left it in a mess for 16 months
Dry cleaner shrank my jumper - then went bust. How do I get a refund? Consumer rights lawyer DEAN DUNHAM replies
Can I get pet insurance that pays out if my dog bites someone - or does it come as a standard extra?
I can't find a suitable home in London for less than £450k: Should I withdraw savings from my Lifetime Isa and take the penalty?
I lost £780 to a very credible scammer. But now the bank says it’s my fault: Consumer rights lawyer DEAN DUNHAM replies
SALLY SORTS IT: I can't return my memory foam mattress - it won't fit back in the box
Ovo saga is enough to make anyone weep! Mix up over gas meter drags on for nearly two years: TONY HETHERINGTON investigates
SALLY SORTS IT: My £1,447 PPI tax refund has been sent to a mystery middleman
Do I really have to pay tax and import duties on the £145 trainers I bought from an EU website? Consumer right lawyer DEAN DUNHAM replies
Cold-call from former Smith & Partner 'boss' now working for Marks Art offering to sell paintings is second-stage scam, says TONY HETHERINGTON
NS&I cashed a £240,000 cheque sent on behalf of my 97-year-old dad - but then wouldn't accept our Power of Attorney
SALLY SORTS IT: Boots told me to send back £3,345 hearing aid but French post lost it!
Can a car with only 'one previous owner' really have changed hands multiple times? Consumer rights lawyer DEAN DUNHAM replies
Why don't Premium Bonds winners ever seem to come from the Channel Islands or Isle of Man?
I'm moving my savings from a stocks and shares Isa to a cash Isa within the SAME bank: Why is it taking so long?
Has our tax expert Heather Rogers answered YOUR question yet? Read all her replies about inheritance, capital gains, gifts, trusts and more
Did Tier One Capital Wealth Management's advice to switch funds break FCA rules? TONY HETHERINGTON investigates
Should I keep receipts for everything I buy in Europe to claim tax back at the airport or Eurostar terminal? HEATHER ROGERS replies
Can I get refund for a car I bought more than two weeks ago? Consumer rights lawyer DEAN DUNHAM replies
SALLY SORTS IT: Help! My friend lost £180,000 to bitcoin conmen using Martin Lewis's name
I gave my financial adviser £25,000 to buy shares - but he then claimed it was a loan: TONY HETHERINGTON investigates
SALLY SORTS IT: Apple won't hand over the Pin for smartwatch my late daughter left to her sister
Do I have to prove the dresses I bought online were never delivered? Consumer rights lawyer DEAN DUNHAM replies
A rep from a will firm says setting up a trust can help me avoid care fees: Do they work? HEATHER ROGERS replies
TONY HETHERINGTON: Don't trust the International Financial Fraud Investigation Association over Smith & Partner... it's a scam too!
Can my building society force me to pay off my mortgage when I turn 75? Consumer rights lawyer DEAN DUNHAM replies
SALLY SORTS IT: My booking's been cancelled in airport strike chaos even though flight will take off
TONY HETHERINGTON: Parked that pledge over ripoffs, Rishi? Reader paid but Euro Car Parks Limited still trying to make him fork out a penalty
I leased a house to Havering council under its temporary accommodation scheme, but it won't give it back: TONY HETHERINGTON investigates
British Gas won't let me have a new home display for my smart meter even though I offered to pay for it: How can I get one now?
Both flights on my round trip to Dublin were delayed for a total of three hours - am I entitled to any compensation?
Can I cancel my Greek holiday if it's too hot there? Consumer rights lawyer DEAN DUNHAM replies
SALLY SORTS IT: DVLA drove me mad with licence delays that are stopping me from picking up my motorhome!
How do we cash in the £30,000 in Premium Bonds my father left my mother - and will we need probate?
Is it really a 'legal obligation' to have a smart meter fitted? Consumer rights lawyer DEAN DUNHAM responds - and explains your rights on chargeback refunds as he answers your questions
SALLY SORTS IT: BA's £1,132 refund for our Covid-hit choir tour went to an old account that I've shut - what can I do?
TONY HETHERINGTON: Disgraced boss of power firm BES Utilities that we probed is jailed for 13 years
Help! British Gas thinks my house is a pub and now wants me to pay £800 for a business account I didn't open
I accidentally transferred £23,000 instead of £23 from my elderly mother's account to pay for her Virgin Media phone bill: Where has it gone?
My wife fears if I die first my children will sell our property against her wishes - can I protect her with a trust? HEATHER ROGERS replies
CRANE ON THE CASE: Help! My K-pop obsessed, 65-year-old mum signed up to multiple Spotify accounts and racked up hundreds in extra charges
SALLY SORTS IT: I wasn't allowed on a flight to Spain - because my passport is more than 10 years old
Can I force a double glazing firm to fix my faulty windows? They were only fitted last year: Consumer rights lawyer DEAN DUNHAM replies
TONY HETHERINGTON: Our flight from Manchester to Barcelona was cancelled and we were taken for a ride by Vueling... down the motorway!
CRANE ON THE CASE: That's yacht right! Courier UPS charged me an extra £441 without consent to post my boat sail
SALLY SORTS IT: I had a cardiac arrest - but my critical illness insurer wouldn't pay out on my £36k policy
TONY HETHERINGTON: Your insurer Privilege's advice to avoid a county court judgement is a car crash
Our adult son is recovering from a severe illness and we don't know if he will work again: Can we set up a pension for him with a lump sum?
SALLY SORTS IT: Help! I sent a YEAR'S worth of mortgage payments to the wrong Barclays account
Eight vital legal powers when big firms and rogue traders rip you off: Our new columnist DEAN DUNHAM on how to fight for your consumer rights
HSBC has hit my clothing business harder than Covid, Brexit, strikes and the cost-of-energy crisis: TONY HETHERINGTON investigates
I 'won' a halfpenny coin from an arcade 2p pusher machine - is it worth a mint and do any of these old coins sell for big bucks?
The air con on my overcrowded train wasn't switched on leaving passengers facing heat exhaustion - can we claim redress for such a horrible journey?
TONY HETHERINGTON: Gloomy picture for investors as owner bails out of failing 'art' firm
CRANE ON THE CASE: Enterprise charged me £982 for damage to my Nissan Micra rental car... but all I saw was a few scratches
Page
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My patio slabs started to slip after just a year, but the builder won't reply to my emails: DEAN DUNHAM replies
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Labour promised the G7's strongest economy but the OECD says the UK is most vulnerable: HUGO DUNCAN
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ANSWERS FROM THE Experts
- My patio slabs started to slip after just a year, but the builder won't reply to my emails: Consumer lawyer DEAN DUNHAM replies
- M&G still won't give me late husband's £400,000 pension which I need to pay my mortgage: SALLY SORTS IT
- A solicitor posted my financial details to a neighbour, can I be compensated? DEAN DUNHAM replies
- L&G still won't pay us £132,000 months after my husband's terminal diagnosis: SALLY SORTS IT
- I'm 78 and have been left with a £23,000 bill for switching energy supplier: SALLY SORTS IT
- Major warning to anyone paying their builder in CASH... and the serious risks it comes with, by consumer lawyer DEAN DUNHAM
- I discovered a hidden camera filming me in my holiday apartment, can I claim a refund? DEAN DUNHAM replies
- TONY HETHERINGTON: Timeshare claims firm JSD Group Limited - which also cold calls solar panel owners - doesn't deserve your time
- Aviva paid up when my car was stolen but lease firm claims I still owe it £3,500: SALLY SORTS IT
- I spent £50 successfully proving my parking ticket was unfair. Can I get my expenses back? DEAN DUNHAM replies
LATEST ON HOUSEHOLD Bills
- Save yourself from the Iran war financial meltdown. Wise people are acting now, says money expert HELEN KIRRANE. Use this weekend to make these simple moves... don't struggle because you missed out
- 'We got solar panels and pay NO bills': Green energy enquiries surge as households fear price spike
- Top branded products are CHEAPER at Waitrose than Sainsbury's or Tesco... if you don't have a loyalty card
- Severn Trent put us on a water meter without our knowledge and we DON'T want one: CRANE ON THE CASE
- The 10 foods that have SOARED in price due to inflation: Vegetarian mince and chocolate in biggest risers
- What inflation means for you: CPI unchanged at 3% - what happens next?
- Households to be hit at the checkout as food inflation set to more than DOUBLE by June because of Iran war
- ALL new homes must have solar panels and heat pumps under Government's eco plan: What you need to know
- Solar panels at Lidl? Plug-in versions set to appear in shops within MONTHS
- Vets will have to cap prescription fees at £21 and publish price lists, says competition regulator