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M&G still won't give me late husband's £400,000 pension which I need to pay my mortgage: SALLY SORTS IT
My husband passed away in November last year. He held three separate pensions with Prudential (now part of M&G) totalling more than £400,000, so I notified the firm online. We have lived in Australia since 2020 but used my brother's address in Birmingham to receive correspondence....read
My patio slabs started to slip after just a year but the builder won't reply to my emails: DEAN DUNHAM replies
A solicitor posted my financial details to a neighbour - can I get compensation? DEAN DUNHAM replies
Legal & General still won't pay us £132,000 months after my husband's terminal diagnosis: SALLY SORTS IT
Major warning to anyone paying their builder in CASH... and the serious risks it comes with, by consumer lawyer DEAN DUNHAM
I'm 78 and have been left with a £23,000 bill for switching energy supplier. This is why ANYONE considering the same should read my cautionary tale
I rented an apartment in India for a week. On the second day, I realised I was being secretly filmed: Here's why EVERY holidaymaker needs to know about this chilling 'hidden camera' loophole
Aviva paid up when my car was stolen but lease firm claims I still owe it £3,500: SALLY SORTS IT
I spent £50 proving a parking ticket was unfair - can I get my expenses back? DEAN DUNHAM replies
My husband died suddenly three years ago... and I still haven't received his pension. He was in his job for 30 years but no one is helping me: SALLY SORTS IT reveals exactly how to deal with this shameful situation
Scammers tricked me into buying them £800 Airbnb vouchers. Now HSBC won't refund me: SALLY SORTS IT
My TV screen didn't work on a long-haul flight so I couldn't watch films - can I get compensation? DEAN DUNHAM replies
My son died eight months ago but his employer STILL hasn't paid out on his £36,000 life insurance: SALLY SORTS IT
The sellers ripped the carpets and appliances out of my new home. Should I take legal action? Consumer lawyer DEAN DUNHAM replies
A van hit my fence and flipped over but the driver's insurer won't pay the full £5,314 repair bill: SALLY SORTS IT
A hotel accused my son of smoking and locked his room until we paid a fine - can it do this? DEAN DUNHAM replies
I'm 83 and a bank wouldn't open a savings account for me without photo ID - is this age discrimination? DEAN DUNHAM replies
A taxi driver in Paris scammed me out of £2,503. Why won't my bank refund me? SALLY SORTS IT
My lawn bowls team got stranded after a cancelled flight. Why won't easyJet pay out? SALLY SORTS IT
My neighbour hasn't collected a bulky parcel I took in for them - can I just leave it outside their house? Consumer lawyer DEAN DUNHAM replies
We couldn't get into the flat we'd paid for but Booking.com won't return our £293: SALLY SORTS IT
A jeweller replaced my gold necklace clasp with a cheap one two years ago - can I still get a refund? DEAN DUNHAM replies
My niece is sleeping on the floor because The Range refuses to replace faulty bed: SALLY SORTS IT
My £208 Victoria Beckham perfume got lost in the post but Space NK won't help me: SALLY SORTS IT
Can I get a refund for 'non-drop' Christmas tree that's already dropping its needles? Consumer lawyer DEAN DUNHAM replies
Mobile firm Three took £1,250 over 15 YEARS after my contract ended - but won't refund me: SALLY SORTS IT
Can I stop my neighbour removing my fence and trampling the garden to build an extension? DEAN DUNHAM
My ancestry DNA test never arrived because the delivery firm had me on a terrorist blacklist! SALLY SORTS IT
Foxes keep on tearing open the rubbish bags next door leave out - can I force them to get a bin? DEAN DUNHAM replies
I just discovered the TV I bought on Black Friday was cheaper in October - can I claim the difference? Consumer lawyer DEAN DUNHAM replies
I sent a box of jewellery to be valued but the vintage website lost it... and offered me £85: SALLY SORTS IT
I got a job posting hotel reviews online - but it was a scam that's cost me £6,000: SALLY SORTS IT
TONY HETHERINGTON: How I got lawyer Ajaz Ali barred after a reader lost £500,000 life savings in investment scam
Next door covers their house with Christmas decorations every November and it makes the street look cheap and keeps me up at night. Can I force them to take them down?
I'm being chased for £763 by the DWP after criminals claimed benefits in my name: SALLY SORTS IT
I'm desperate to help you defend your wealth from the Budget, says money guru JEFF PRESTRIDGE. I fear the Chancellor's about to destroy our pensions - this is what you must do
My neighbours set off fireworks every New Year and it terrifies my cats - can I force them to stop? Consumer lawyer DEAN DUNHAM replies
We were fined $500 for smoking in our New York hotel room - but we are NOT smokers! SALLY SORTS IT
Avis charged us €340 for hire car insurance - even though we said we didn't want it: SALLY SORTS IT
My neighbours have a disgusting habit that's ruining my home life. I've asked them to stop but they refuse. What can I do? DEAN DUNHAM reveals the drastic solution
Ask our money experts your question: Get help with pensions, consumer problems, tax, mortgages and more
My neighbour's dog barks so loudly all day I can't work - can I use the law to fight back? DEAN DUNHAM replies
Passport Office sent me someone else's documents - but I had to pay return postage! SALLY SORTS IT
I paid £850 for a new Samsung phone - but DPD driver delivered me an empty box: SALLY SORTS IT
When I asked Marks & Spencer for a refund on X a scammer replied - and I lost £200: SALLY SORTS IT
The driver didn't warn me I had got on the wrong coach - am I owed a refund? DEAN DUNHAM replies
How did a scammer set up an account in a real business name to steal £3,400? TONY HETHERINGTON investigates
Aviva dragged its feet over my wife's £422,310 payout - now she's died of cancer at 51: SALLY SORTS IT
Scottish Power billed our charity... but we don't even have a building? TONY HETHERINGTON investigates
I'm being unfairly accused of driving off without paying for £40 of petrol: SALLY SORTS IT
My roast didn't come with its unlimited Yorkshire puddings - can I demand a refund? DEAN DUNHAM replies
How was a £4,399 direct debit set up without my signature? TONY HETHERINGTON investigates
Why didn't a car dealer have to tell me I could save £3,000 in VAT because I'm disabled? SALLY SORTS IT
I booked business class seats - but KLM's plane had none! TONY HETHERINGTON investigates
I reserved two flats to be near my elderly mum two years ago but they're still not built: SALLY SORTS IT
I invested £160,000... then my financial adviser went bust: TONY HETHERINGTON investigates
My Chinese takeaway turned up cold. Can I ask for my money back - and who from? DEAN DUNHAM replies
Why did our travel agent's flights cost us £400 more than booking direct with BA? TONY HETHERINGTON investigates
We bought a motorhome that's too heavy to drive - can the dealer charge £3,000 to take it back? DEAN DUNHAM replies
I warned that investing in whisky firm would leave you with a hangover, says TONY HETHERINGTON
I had to warn TSB twice that my 'new' account was a fraud: TONY HETHERINGTON investigates
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ANSWERS FROM THE Experts
- My patio slabs started to slip after just a year, but the builder won't reply to my emails: Consumer lawyer DEAN DUNHAM replies
- M&G still won't give me late husband's £400,000 pension which I need to pay my mortgage: SALLY SORTS IT
- A solicitor posted my financial details to a neighbour, can I be compensated? DEAN DUNHAM replies
- L&G still won't pay us £132,000 months after my husband's terminal diagnosis: SALLY SORTS IT
- I'm 78 and have been left with a £23,000 bill for switching energy supplier: SALLY SORTS IT
- Major warning to anyone paying their builder in CASH... and the serious risks it comes with, by consumer lawyer DEAN DUNHAM
- I discovered a hidden camera filming me in my holiday apartment, can I claim a refund? DEAN DUNHAM replies
- TONY HETHERINGTON: Timeshare claims firm JSD Group Limited - which also cold calls solar panel owners - doesn't deserve your time
- Aviva paid up when my car was stolen but lease firm claims I still owe it £3,500: SALLY SORTS IT
- I spent £50 successfully proving my parking ticket was unfair. Can I get my expenses back? DEAN DUNHAM replies
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