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CRANE ON THE CASE: My Macbook laptop won't turn on due to a problem known as 'flexgate', so why won't John Lewis pay for it to be fixed?

My wife bought me a 13' Macbook Pro laptop as a present in June 2017, as a thank you for taking care of everything and caring for our young son while she was in hospital with a chronic illness. We bought it from John Lewis and it cost £1,300. Six months ago the laptop stopped starting up when I opened it, and the screen was completely blank. We took the laptop to our local Apple Store in December 2021, and the technician confirmed that it was down to a manufacturing issue. John Lewis accepted the repair and sent the laptop off - but soon after the repair centre contacted me and said John Lewis wouldn't in fact cover the cost, asking me to pay around £500. I've spoken to John Lewis' complaints team many times but they are still refusing to pay for the repair. The best offer I have had is a £70 discount....read

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CRANE ON THE CASE: My Macbook laptop won't turn on due to a problem known as 'flexgate', so why won't John Lewis pay for it to be fixed?

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