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CRANE ON THE CASE: My Macbook laptop won't turn on due to a problem known as 'flexgate', so why won't John Lewis pay for it to be fixed?

My wife bought me a 13' Macbook Pro laptop as a present in June 2017, as a thank you for taking care of everything and caring for our young son while she was in hospital with a chronic illness. We bought it from John Lewis and it cost £1,300. Six months ago the laptop stopped starting up when I opened it, and the screen was completely blank. We took the laptop to our local Apple Store in December 2021, and the technician confirmed that it was down to a manufacturing issue. John Lewis accepted the repair and sent the laptop off - but soon after the repair centre contacted me and said John Lewis wouldn't in fact cover the cost, asking me to pay around £500. I've spoken to John Lewis' complaints team many times but they are still refusing to pay for the repair. The best offer I have had is a £70 discount....read

SALLY SORTS IT: My son has been left waiting for a £300 pothole claim payout for FIVE months

How much capital gains tax will I have to pay on a home I owned with my late mum and now want to sell? Our new tax expert HEATHER ROGERS explains

TONY HETHERINGTON investigates: FCA looks into drug dealing law boss, while a London duo who raked in £37M from ethical forestry are convicted of fraud

We cancelled our agreement but can't get our £2,200 back: TONY HETHERINGTON asks why did the FCA give its blessing to Town & Country Law?

SALLY SORTS IT: When will Clerical Medical pay out my late father's £56,986 savings plan?

My sister wants to use power of attorney to sell our poorly 91-year-old mum's bungalow and split the cash with me - is this legal?

SALLY SORTS IT: I was slapped with a £330 surcharge at the car hire desk because I had a debit card but not a credit card

SALLY SORTS IT: Pet insurance let me down when my poor old dog died despite having just hiked my premium

'Sunny Corner' parking row ruinned my Cornwall trip: TONY HETHERINGTON investigates Premier Parking Solutions

My husband of 26 years died three weeks after our divorce: Would I still get any of his pension or could our daughter inherit it?

SALLY SORTS IT: Why did NS&I take nine weeks to find my husband's missing £35,000 in Premium Bonds?

Thawsome! TONY HETHERINGTON helps a customer get a faulty freezer refund from Currys after it offered £62.50 for lost food

CRANE ON THE CASE: The price of my BA flight and car hire for Florida has dropped by £500 - can I rebook at the reduced cost?

SALLY SORTS IT: My careworker daughter was hounded by debt collectors after scammers stole her identity

My wife and I are in our 80s and have power of attorney from Varsity Law Ltd - but it's a firm that no longer exists: TONY HETHERINGTON investigates

SALLY SORTS IT: Virgin Money lost the £15,000 I transferred to pay for my private prostate cancer surgery

Losing £10,000 investment in The Comedian's Guide To Survival movie was NO laughing matter: TONY HETHERINGTON investigates

SALLY SORTS IT: Nationwide froze my 82-year-old mum's account days before her dream move to Mississippi

HSBC closes bank account of small bowls social club after treating it like it's run by the mafia! TONY HETHERINGTON investigates

Your son had his Barclays account closed because, intentionally or not, he was a young, naive money launderer at 17, says TONY HETHERINGTON

ASK TONY: Avis Budget demanded £1,200 for a chipped hire car windscreen after I refused to buy excess cover

Why does HSBC keep moving the goalposts for our angling club? TONY HETHERINGTON on bank checks causing small organisations a headache

CRANE ON THE CASE: TSB down-valued my house by £1.3MILLION when I tried to remortgage... and made me miss out on a super-low rate

Spending £7,500 on a matchmaking agency was a dating disaster... Now I'm out of pocket and still lonely!

We want to sell our home but should we set an asking price, try offers in excess of, or even go for a secretive price on application?

Don't be fooled by the Kids Information Centre Limited... this is a scam: TONY HETHERINGTON investigates

CRANE ON THE CASE: I found out a Russian customer is paying for their Amazon Prime using MY card… why won't it cancel the account?

My 'bargain' £1,200 horse box was a rotten deal and fell apart after just one week, can I get any money back from the Facebook seller?

I made a will... but the solicitor holding it at Harraway Law has disappeared: TONY HETHERINGTON investigates

CRANE ON THE CASE: Brittany Ferries said it would refund my cancelled Covid trip - but now won't give back the full fare after my husband died

ASK TONY: Travel firm left us stranded when the package holiday hotel turned out to be on different island!

Mercer is all at sea again over your pensions and trying to pay missing money over 25 years! TONY HETHERINGTON investigates

CRANE ON THE CASE: My teenager bought £90 trainers with his Saturday job cash but they arrived in different sizes... why is it proving so hard to get a refund?

ASK TONY: £2,700 of my disabled daughter's care budget went astray, yet the bank only offered half back

We bought a caravan in North Wales, but the site has changed and we want to sell: TONY HETHERINGTON on a £2,500 ransom to leave a park

CRANE ON THE CASE: I bought a fire damaged derelict house that doesn't have a roof: Why is Eon claiming I've used £371 worth of energy there?

Why should a PTSD diagnosis from nine years ago cost me my vital cancer insurance claim?

I've sold my flat but haven't found a suitable home to buy yet: How do I protect the £500k proceeds from inflation without locking it away?

Supermarket giant Sainsbury's delivers a refund - ten months too late after ignoring 87-year-old customer: TONY HETHERINGTON investigates

CRANE ON THE CASE: When is an hour delay not an hour delay? My train was rescheduled from 10:19 to 11:19, so why won't Avanti refund the full ticket?

ASK TONY: My university student daughter has asked about setting up a pension - how can I help her out?

I resold concert tickets with Viagogo and it insists it paid me - but I don't recognise the card details linked to my account: What's going on?

TONY HETHERINGTON: Why is Eon billing ME for communal heating at our flats - I don't even have a meter?

ASK TONY: Delivery driver backed into our house causing £1,400 of damage... but Hermes won't pay the repair bill

Virgin Media vows not to levy exit fee on loyal customer of 20 years... then charges £250: TONY HETHERINGTON investigates

ASK TONY: It took a full month to move my Isa from Scottish Friendly to Vanguard... then £1,169 simply disappeared!

'I'm 90 and still haven't had my will to sign': TONY HETHERINGTON investigates as the Right Legal Group ties itself in knots over a £1,300 will

I live in an old house and my energy bills are always £99 a week. Why won't British Gas let me change supplier or move off a prepayment meter tariff?

If VAT is removed from energy bills will the cut be passed on to customers on fixed tariffs and how much could I save?

GRACE ON THE CASE: I lost £40k after falling for an online scam and need the funds as I have terminal cancer - is there any way of getting it back?

ASK TONY: Storm trolley damage to our car means we have fewer reasons to shop at Morrisons!

Help! My brother barred me from our parents' funerals and now refuses to sell the home they left to us both - what can I do?

I'm trying to help the planet by getting solar panels, but EDF won't give me the new smart meter I need - and night-time tariffs are proving a nightmare

TONY HETHERINGTON: I lost my purse, someone took out a loan in my name from Thamesbank Credit Union, now I could lose my dream home

GRACE ON THE CASE: I can no longer afford to keep chipping away at my £13k Dartford Crossing debt for using it 64 times without paying...

ASK TONY: Why wouldn't anyone refund our £5,000 cruise after travel firm went bust in the pandemic?

One digit wrong in a sort code... and £2,000 vanished - but neither RBS nor Lloyds can find my cash: TONY HETHERINGTON investigates

My ex was convicted of fraud and hasn't paid for our mortgage in years, but now our five-year fix is ending and he won't agree a remortgage: What can I do?

GRACE ON THE CASE: I transferred £25k life savings to TSB but months on it is still asking for proof of where the money is from, leaving me in debt

ASK TONY: UPS refuses to refund £359.81 import fee after losing our £1,600 hand-made wedding rings
Page
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My patio slabs started to slip after just a year, but the builder won't reply to my emails: DEAN DUNHAM replies
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Labour promised the G7's strongest economy but the OECD says the UK is most vulnerable: HUGO DUNCAN
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I help Britons who want to retire to Portugal - these are the questions I get asked most
ANSWERS FROM THE Experts
- My patio slabs started to slip after just a year, but the builder won't reply to my emails: Consumer lawyer DEAN DUNHAM replies
- M&G still won't give me late husband's £400,000 pension which I need to pay my mortgage: SALLY SORTS IT
- A solicitor posted my financial details to a neighbour, can I be compensated? DEAN DUNHAM replies
- L&G still won't pay us £132,000 months after my husband's terminal diagnosis: SALLY SORTS IT
- I'm 78 and have been left with a £23,000 bill for switching energy supplier: SALLY SORTS IT
- Major warning to anyone paying their builder in CASH... and the serious risks it comes with, by consumer lawyer DEAN DUNHAM
- I discovered a hidden camera filming me in my holiday apartment, can I claim a refund? DEAN DUNHAM replies
- TONY HETHERINGTON: Timeshare claims firm JSD Group Limited - which also cold calls solar panel owners - doesn't deserve your time
- Aviva paid up when my car was stolen but lease firm claims I still owe it £3,500: SALLY SORTS IT
- I spent £50 successfully proving my parking ticket was unfair. Can I get my expenses back? DEAN DUNHAM replies
LATEST ON HOUSEHOLD Bills
- Save yourself from the Iran war financial meltdown. Wise people are acting now, says money expert HELEN KIRRANE. Use this weekend to make these simple moves... don't struggle because you missed out
- 'We got solar panels and pay NO bills': Green energy enquiries surge as households fear price spike
- Top branded products are CHEAPER at Waitrose than Sainsbury's or Tesco... if you don't have a loyalty card
- Severn Trent put us on a water meter without our knowledge and we DON'T want one: CRANE ON THE CASE
- The 10 foods that have SOARED in price due to inflation: Vegetarian mince and chocolate in biggest risers
- What inflation means for you: CPI unchanged at 3% - what happens next?
- Households to be hit at the checkout as food inflation set to more than DOUBLE by June because of Iran war
- ALL new homes must have solar panels and heat pumps under Government's eco plan: What you need to know
- Solar panels at Lidl? Plug-in versions set to appear in shops within MONTHS
- Vets will have to cap prescription fees at £21 and publish price lists, says competition regulator
