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Fraudsters hacked my Premium Bonds and paid £22k... into my bank but then tried to take £19,000 from my husband: TONY HETHERINGTON investigates
Our premium bond accounts were infiltrated by fraudsters. My husband and I found out when our bank account received £22,000 which was a complete mystery. The bank said the money came from premium bonds, and I then found my NS&I account was missing £22,000. TONY HETHERINGTON investigates after fraudsters bungled but then tried to hack another of a families' NS&I accounts....read
GRACE ON THE CASE: HMRC said I owed £422 in underpaid tax so I paid it - but it then started deducting money from my private pension
ASK TONY: My girlfriend missed her flight home after being told she had Covid before she'd even taken a test
I'm worried about a family history of miscarriages - would it help to take out protection or private medical insurance to cover any complications?
TONY HETHERINGTON: No mercy from Mercer as the Big Unfriendly Giant of pensions amasses yet more reader complaints
GRACE ON THE CASE: Six stand out cases from 2021 - and how we have helped win back thousands for YOU
ASK TONY: We've won back £1.14m for readers in 2021... these were the year's most jaw-dropping tales of shoddy service
TONY HETHERINGTON: I asked NS&I for £1,000 from my Guaranteed Growth Bond - and then it sent me £9,860
GRACE ON THE CASE: I invested £26k of my mother's savings in Funding Circle - she died last year and I'm waiting for £7k back
ASK TONY: Santander chased us for our daughter's £11k car debt after her sudden death
I ordered a £45 Boots advent calendar and got a pile of nappies! TONY HETHERINGTON investigates
GRACE ON THE CASE: I waited for the RAC for nine hours after my classic Ford Thunderbird broke down but it still hasn't paid my expenses
ASK TONY: I've been waiting two months for £5k refund after my credit card payment machine was hacked
Why is Harraway Solicitors making it so hard to sort out my affairs? TONY HETHERINGTON investigates
My small company's energy bill doubled when our supplier collapsed, forcing me to raise my prices. Is there any way to reduce it?
I can save £200 a month from scratch but with rates so low should I invest to build a deposit to buy my first home?
GRACE ON THE CASE: I ordered an iPhone 11 but a box of screws turned up - now Sky says I'm stuck paying a 36 month contract for that
ASK TONY: Customs chaos in Budapest cost me a packet when my eBay watch sale timed out
I need to remortgage but we might move home in the next few years, should I fix for two years or five?
I'm buying a flat behind a takeaway but being turned down for a mortgage: Are there any lenders that will accept me?
GRACE ON THE CASE: I sent a £4,550 bank transfer for an e-bike to eBay seller after being told I'd be protected... but it never turned up
ASK TONY: A PPI claims firm has set debt collectors on me for £8,000 I don't owe after getting my name mixed-up
After a saver is left waiting for almost £10,000, I'd never trust Mercer to run my pension, says TONY HETHERINGTON
GRACE ON THE CASE: I paid for scans with MRI Plus but it did the wrong areas and my GP said a report was 'poorly put together' - where's my refund?
ASK TONY: I lost Mum and Dad within 10 weeks, but bank won't release the £5,000 they saved to pay for funerals
I have terminal cancer and hold a life insurance policy with Aviva but it won't pay out saying I will likely die after my plan finishes - what can I do?
Why is television's Rustie Lee backing son in CashFX currency scam? TONY HETHERINGTON investigates
I care for my 89-year-old mum but she might need a nursing home: What happens to her savings and property - and will I have to move out?
GRACE ON THE CASE: I live in Antigua and while in Britain recently I sent £7k to my daughter in Canada via HSBC - a month on, she hasn't received it...
ASK TONY: My husband died a year after retiring - will I inherit any of his state pension?
We broke off contact with my abusive mother, but could my nephew now unknowingly be an executor in her will?
Barclays took FIVE YEARS to trace my late father's £4,000: TONY HETHERINGTON investigates
We'd like a heat pump but our house has a combi boiler, would we need a hot water cylinder and new radiators?
GRACE ON THE CASE: My credit card firm said it would pay storage costs on the faulty Vauxhall Zafira I bought - why has it reversed its decision?
ASK TONY: L&G were so inept my husband died before he got his terminal illness payout
Failure to deliver! My new flat has no doorbell and I keep missing parcels - but the landlord says they don't have to install one. Is this true?
I own a holiday home in Spain via a limited company: Should I transfer it to my own name before I sell and what taxes will I need to pay?
I worked for ONE day before quitting a job... how can I owe Revenue & Customs £721 in tax? TONY HETHERINGTON investigates
We've been with our financial adviser for nearly 30 years but think he might retire soon - what should we do?
GRACE ON THE CASE: I was put on a £50 monthly plan to pay off overdraft debt after cancer diagnosis - now I'm being threatened with court action...
Does where I live mean higher energy bills? My family in the other side of the country say they get cheaper quotes for gas and electric
ASK TONY: FedEx lost my late sister's treasures worth £4,000 when they were sent from America
I bought a flat at auction. The seller is now saying I have to pay £2,790 to cover their fees - but this wasn't in my contract. Where do I stand legally?
Invest? Global Art Gallery Limited does exist, but almost everything else about it is fake... don't part with your Monet, says TONY HETHERINGTON
GRACE ON THE CASE: A drunk driver wrote off my Lexus - now my insurer is taking away the hire car despite facing long delays in replacing my motor
ASK TONY: You thought your husband had three life insurance policies ReAssure couldn't find... my digging unearthed £41,000 of payouts
Energy supplier Bulb really did have its wires crossed on £200-a-month electricity bills, TONY HETHERINGTON investigates
My energy supplier went bust and my account credit has vanished... how long should the transfer to a new company take and who do I contact?
GRACE ON THE CASE: We Buy Any Car agreed to buy my Aston Martin but it refused to pay the £36,660 after a discrepancy in the paperwork
ASK TONY: We had a breakdown of trust with the RAC after it left us stranded at the side of a busy road for eight hours at night
How do I find a fruit or veg picking job, can I really earn £30 an hour and do I need to have a certain level of fitness?
'I lost £132,000 of my pension pot to a "toxic" bond': TONY HETHERINGTON investigates
My child may have ADHD but it will take a long time to get an NHS diagnosis, will medical insurance pay the £2,000 private bill?
GRACE ON THE CASE: I sold an amplifier on eBay for £220 but the buyer claims it never arrived - now I'm out of pocket
ASK TONY: Despite paying National Insurance for 40 years, my pension is £1,280 a year short!
Why did Nest switch pension fund twice in a matter of days without asking? TONY HETHERINGTON investigates
GRACE ON THE CASE: I had to switch after M&S Bank closed all current accounts - but it says I owe it hundreds when I don't...
ASK TONY: Why does Halifax think I owe them £5,218 for a house sold 13 years ago, did my solicitor make a mistake?
I'm thinking of becoming an HGV driver: What training do I need, how much does it cost and can I really earn a big salary and bonuses?
Investment firm? No, Lodore is just a clone of Lakeland farmers! Don't touch it with a bargepole, says ace investigator TONY HETHERINGTON
GRACE ON THE CASE: My mother unwittingly paid £10,000 over 15 years to Sky for caller ID that she did not ask for - can we get a refund?
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Edinburgh Worldwide investors urged to vote for a cash exit
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My patio slabs started to slip after just a year, but the builder won't reply to my emails: DEAN DUNHAM replies
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Scandal at NS&I threatens a critical source of government funding, says ALEX BRUMMER
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Labour promised the G7's strongest economy but the OECD says the UK is most vulnerable: HUGO DUNCAN
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I help Britons who want to retire to Portugal - these are the questions I get asked most
ANSWERS FROM THE Experts
- My patio slabs started to slip after just a year, but the builder won't reply to my emails: Consumer lawyer DEAN DUNHAM replies
- M&G still won't give me late husband's £400,000 pension which I need to pay my mortgage: SALLY SORTS IT
- A solicitor posted my financial details to a neighbour, can I be compensated? DEAN DUNHAM replies
- L&G still won't pay us £132,000 months after my husband's terminal diagnosis: SALLY SORTS IT
- I'm 78 and have been left with a £23,000 bill for switching energy supplier: SALLY SORTS IT
- Major warning to anyone paying their builder in CASH... and the serious risks it comes with, by consumer lawyer DEAN DUNHAM
- I discovered a hidden camera filming me in my holiday apartment, can I claim a refund? DEAN DUNHAM replies
- TONY HETHERINGTON: Timeshare claims firm JSD Group Limited - which also cold calls solar panel owners - doesn't deserve your time
- Aviva paid up when my car was stolen but lease firm claims I still owe it £3,500: SALLY SORTS IT
- I spent £50 successfully proving my parking ticket was unfair. Can I get my expenses back? DEAN DUNHAM replies
LATEST ON HOUSEHOLD Bills
- Save yourself from the Iran war financial meltdown. Wise people are acting now, says money expert HELEN KIRRANE. Use this weekend to make these simple moves... don't struggle because you missed out
- 'We got solar panels and pay NO bills': Green energy enquiries surge as households fear price spike
- Top branded products are CHEAPER at Waitrose than Sainsbury's or Tesco... if you don't have a loyalty card
- Severn Trent put us on a water meter without our knowledge and we DON'T want one: CRANE ON THE CASE
- The 10 foods that have SOARED in price due to inflation: Vegetarian mince and chocolate in biggest risers
- What inflation means for you: CPI unchanged at 3% - what happens next?
- Households to be hit at the checkout as food inflation set to more than DOUBLE by June because of Iran war
- ALL new homes must have solar panels and heat pumps under Government's eco plan: What you need to know
- Solar panels at Lidl? Plug-in versions set to appear in shops within MONTHS
- Vets will have to cap prescription fees at £21 and publish price lists, says competition regulator