McDonald’s customers devastated as menu item 'disappears' - and that's not the only issue
- McDonald's Australia has quietly removed its Chocolate Soft Serve
- But many confessed they never knew the soft serve flavour existed
- READ MORE: Shoppers outraged over 'ridiculous' $6 Easter item at IGA
A popular menu item from McDonald's Australia has quietly been discontinued - but it's not the only issue frustrating customers.
Eagle-eyed diners noticed the Chocolate Soft Serve, which has been on the menu since 2021, was unexpectedly removed from restaurants.
'Sorry to be the bearer of bad news but I think chocolate soft serve is basically gone from Macca's in Australia. It's disappeared from the menu everywhere I've looked - no announcement, no warning, just quietly vanished,' a customer said on Reddit.
'Not sure if it's officially discontinued or just pulled for now, but it's not looking good. If anyone has actually seen it recently, please prove me wrong.'
McDonald's employees confirmed it's true, with one sharing: 'We were alerted that it was being discontinued, and once a store runs out, it's gone for good.'
Another worker claimed they were told the Chocolate Soft Serve machine was removed to accommodate new drink specials and promos.
While many expressed their disappointment over the unexpected news, others confessed they never knew the chocolate-flavoured soft serve existed.
'Wait, we had Chocolate Soft Serve? I'm p***ed that this is the way I'm learning that, I don't even get to try it,' one revealed, alongside a sad face emoji.
Eagle-eyed diners have noticed the Chocolate Soft Serve, which has been on the menu since 2021, has disappeared from McDonald's Australia
Others mentioned they never had the chance to order it, as it wasn't sold at their local store.
'They got rid of it because apparently "nobody was buying it", according to my local Macca's. Although I didn't know any Maccas that ever sold it,' one said, laughing.
'I've never ever managed to get one ordered, ever. Starting to question my sanity/reality,' another shared.
'Nobody bought it because it was never available,' one added.
'It's always been marked as "sold out" every time I've been to a McDonald's for years, so it's no different to me. They never have it anyway,' another revealed.
However, many fans expressed their frustration after discovering their favourite soft serve had disappeared.
'What's the point of living tbh,' one said in response to finding out about the soft serve being discontinued.
'This year continues to get worse and worse,' another shared.
'Damn what a shame, it was legitimately good,' one added.
While many expressed disappointment over the unexpected news, others admitted they never knew the chocolate-flavoured soft serve existed
Macca's responds
A McDonald's Australia spokeswoman confirmed the dessert is no longer available.
'At Macca's, we're committed to serving great tasting, great value food that Aussies know and love. We regularly review and evolve our menu to keep it exciting and focused on what matters most to our customers,' she told the Daily Mail.
'As part of this review, we've said goodbye to the Chocolate Soft Serve across restaurants nationwide from March 31, 2026.
'But here's the good news: there's still plenty of delicious desserts to enjoy. From our iconic Soft Serve, McFlurry and Sundae flavours, we've got you covered.
'We'll keep listening to feedback and exploring new ways to bring more of what our customers love to menus across Australia.'
