Revealed: The UK airports most likely to lose your luggage and cancel flights...and the one that ranks a near-perfect score for customer experience

By JADA BAS, REPORTER

Published: | Updated:

The UK's worst airports which most likely to lose your luggage and cancel flights have been named and shamed in a new study.

Holidaymakers are urged to pay close attention to the airports they choose or risk travel chaos.

If you want to see your bags again steer clear of Southampton Airport, which topped the charts for being the most likely to lose your luggage, with 0.18 per cent of complaints between 2022-2024 of 100,000 passengers.

It ranked second worst for cancelled flights at 3.63 per cent and has an average delay of 16 minutes.

The airport had the highest number of complaints at 4.42 per cent and received a measly overall score of three out of ten.

Meanwhile, travelers hoping to have a seamless journey to their destination may want to choose a different airport in Scotland, as Aberdeen was ranked the worst for cancelled flights with 4.25 per cent of cancellations. 

It also has an average delay time of 13 minutes and comes as only 51 per cent of UK flights departed on time in 2024 

But your luggage may be in better hands as it only received 0.08 per cent of complaints for lost bags between 2022-2024. 

The UK's worst airports most likely to lose your luggage and cancel flights have been named and shamed in a new study

Southampton Airport topped the charts for being the most likely to lose your luggage, with 0.18 per cent of complaints between 2022-2024 of 100,000 passengers

Southampton Airport topped the charts for being the most likely to lose your luggage, with 0.18 per cent of complaints between 2022-2024 of 100,000 passengers

Aberdeen airport was ranked the worst for cancelled flights with 4.25 per cent of cancellations

Aberdeen airport was ranked the worst for cancelled flights with 4.25 per cent of cancellations

However it still only received a subpar overall score of 4.7 out of ten. 

Meanwhile, Manchester Airport continues to rank the worst for customer experience, earning a shocking rating of just two out of ten, according to the survey from Bounce. 

Just last year it faced protests, power cuts, queues, delays and cancellations. 

The airport scored two out of five for its cleanliness, ease of navigation, and queuing times, the lowest scores across each category. 

A high number of complaints to the Civil Aviation Authority (CAA), with 2.59 per cent and a long average delay time of 20 minutes also contributed to Manchester’s low overall rating.

London Gatwick earned the second-lowest rating of just 2.6 out of ten.

It also recorded a high cancellation rate, with approximately 1.43 per cent of flights cancelled.

The airport also had the highest average flight delays of 23 minutes.   

Those travelling to and from Liverpool are in luck as it scooped an almost perfect score with an overall rating of nine out of 10

Those travelling to and from Liverpool are in luck as it scooped an almost perfect score with an overall rating of nine out of 10

Manchester Airport continues to rank the worst for customer experience, earning a shocking rating of just two out of 10

Manchester Airport continues to rank the worst for customer experience, earning a shocking rating of just two out of 10

While it was joint with Manchester at 0.15 per cent as the second most likely airports to lose your luggage.

However, those travelling to and from Liverpool are in luck as it scooped an almost perfect score with an overall rating of nine out of ten.

Liverpool John Lennon Airport has one of the lowest average delays of just 13 minutes, and a flight cancellation rate of 0.59 per cent, meaning you’re much more likely to get to your destination on time while flying from there. 

The airport also saw an exceptional zero complaints made in regards to lost luggage.

Cody Candee, CEO and Founder at Bounce said: 'This research shows that UK airports have a lot of room for improvement when it comes to providing an efficient and streamlined service to travelers. 

'This poor performance puts a lot of pressure on flyers who have to navigate the often confusing airport signage and long security queuing times.

'With this in mind, travelers should prepare appropriately for their airport experience to be as straightforward as possible.'

Manchester AirportGatwick Airport

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