Furious Costco shoppers fume as fan-favorite dessert has changed: 'Hard as a rock'
Costco shoppers say a once-beloved dessert has taken a turn for the worse – and they’re not holding back.
Customers are complaining that the warehouse giant’s popular Kirkland Signature chocolate chunk cookies - $11 for a pack of 24 - have become ‘hard as a rock.'
The cookies, long a staple in Costco’s in-house bakery lineup, are now being branded ‘brittle’ and ‘inedible’ by frustrated fans who say the quality has noticeably slipped.
One shopper posted a photo of the cookies on Reddit, claiming the change happened after Costco rolled out a separate oversized chocolate chip cookie in the food court.
That $2.49 ‘all butter’ cookie - packed with bittersweet and semisweet chocolate chips and a hefty 750 calories - replaced the chain’s iconic twisted churro in 2024.
Now, some customers are convinced the bakery version has suffered as a result.
‘I noticed recently they started using artificial flavors and so I quit buying them,’ one shopper wrote.
Another shared a photo showing them trying - and failing - to press down on a cookie. ‘My nail is white from squeezing so hard,’ they said.
Costco's Kirkland Signature chocolate chunk cookies cost members $11.34 for a pack of 24 cookies
Costco shoppers can snag a massive chocolate chip cookie at the warehouse retailer's food court
'All these 'bakery' cookies are horrible, no matter where you buy them,' another Reddit user chimed in.
'It's just mass-produced dough made at a local commissary and distributed to all the stores. The priority is shelf life, not taste or quality.'
'They suck now. Just bought some and they are so bad,' another wrote.
This wouldn't be the first time Costco's desserts caused major fan frustration.
The retailer has already faced criticism after axing its fan-favorite twisted churro, replacing it with a $2.99 caramel churro sundae topped with chopped ‘churro bites.’
Still, Costco’s food court remains one of the most popular in America, famous for its ultra-cheap staples including the $1.50 hot dog and soda combo, pizza slices and the $3.99 chicken bake.
The company has also tightened rules around who can access those deals, recently requiring membership verification at outdoor food courts.
