What is the best EV home charger? Study finds a clear winner for electric drivers
Drivers who charge their electric cars at home save an average of around £1,000 a year compared to those without home charging, EV mapping service Zapmap has found.
And 85 per cent of EV charging happens at home, so deciding which wallbox company to choose is one of the most important decisions electric car drivers can make.
But which EV domestic charger is the best?
What Car? surveyed 6,200 EV drivers to find out in one of the industry's most comprehensive studies into home EV chargers.
From chargers going faulty, to how quickly faults were fixed, to installation and after sales performance, the home charger providers were rated on wide range of topics.
These are the best and worst electric car home charger providers, and the reasons why...
Worst EV home chargers
11. EO Charging
Last place: EO has been ranked 11 out of 11 EV wallbox companies rated by What Car? respondents due to a wide range of faults and how poor the repair process is
Taking last place, ranking 11 out of 11, is EO Charging.
EO fell to the bottom of the list because 38 per cent of users said their chargers went wrong and that EO had been poor at rectifying faults.
Reported faults included problems with the wallbox and its internet connectivity, as well as with the charging app.
Of these faults, two thirds have yet to be fixed at all. However the rest were fixed for free, and in 24 hours or less in 23 per cent of cases.
What does the charger cost? EO Charging’s units come with a three-year warranty and are priced at around £500.
=9. Rolec
9th: In equal 9th is Rolec because its fault rate is high and after sales services aren't good
Ranked jointly next worse is Rolec.
The outdoor electrical equipment specialist was one of the first to launch EV home chargers in 2007.
While the company is rated for its installation, its fairly high fault rate and reports of poor after sales service marked it down.
WhatCar? was told that 26 per cent of set-ups had a defect, mostly relating to the wallbox, and a third of them weren't fixed by the company.
What does the charger cost? Rolec's latest home chargers cost from £449 and come with a three-year warranty.
=9. Hive
Joint 9th: Hive did well for installation but ranked lower than many providers because of its 40% fault rate
Hive is part of the British Gas group, with the app-controlled central heating arm of the business turning its attention to home charging.
Like Rolec, installation wasn't the problem for Hive customers. It was the high fault rate with 40 per cent of owners reporting an issue.
Making the problem worse was Hive's low fix rate; 31 per cent of faulty units weren't put right and four per cent of users said issues found during installation weren't rectified.
What does the charger cost? Hive provides three years of warranty. The cost, including installation, is around £1,500.
8. Indra
Indra in 8th: Its chargers had the highest proportion of issues but most issues were fixed at no cost to the customer
Indra users reported the highest proportion of problems (65 per cent) of all 11 brands WhatCar? surveyed.
However, what swung the rankings in Indra's favour was that the company sorted out 89 per cent of the problems at no cost to customers.
And assistance was pretty fast, with 17 per cent of issues sorted in 24 hours and a further 39 per cent in a week or less.
The installation process was well received, with 90 per cent of customer happy with the brand here.
What does the charger cost? Indra's latest chargers come with a five-year warranty, but some older one's only have three-year warranty. Most chargers cost up to £1,500 for the wallbox and installation but some were supplied and installed for free as part of a new car package.
Middle hitters - EV chargers that do the job
=5. Pod
5th: Also in 5th is Pod Point with customers generally happy with installation but problems including connectivity issues and software and wallbox issues
Pod Point is one of the UK's longest standing and well-known EV home charger providers. It was founded in 2009 and has installed 250,000 devices.
While customers were happy with installation (90 per cent) and only 17 per cent of units went wrong, owners told WhatCar? that Pod wasn't able to fix 29 per cent of the issues.
Problems ranged from the charging app to internet connectivity, software and the wallbox itself.
However, help was provided quickly with 29 per cent of faults fixed within 24 hours and a further 24 per cent in less than a week.
What does the charger cost? Pod Point chargers are amongst the cheapest, and the brand is unique in allowing people to lease a charger instead of buy it outright. Pod Point also offers a standard five-year warranty, if purchased directly.
=5. Myenergi
Joint 5th: Myenergi didn't do well when repairing faults but did resolve most issues for free
As middle of the pack, Myenergi did well in some areas of the survey and less well in others.
The main issue seemed to be that 27 per cent said that their complaints with their Myenergi charger hadn't been resolved to this day.
The most common issue was that wallboxes developed faults and needed to be replaced. This was sighted by nearly 50 per cent of survey respondents.
The company did solve the issues for free in 96 per cent of the issues.
Repairs were carried out reasonably swiftly, with 18 per cent of problems sorted in 24 hours, and a third taking a week to resolve.
What does the charger cost? Prices were around average, with customers paying between £500 to £1,000 for the wallbox and £500 for installation. Myenergi offers a standard warranty of three years, which can be extended to five years for an extra charge.
=5. Easee
Easee in 5th: It fell from first place to 5th this year because after sales were bad with 35% of customers saying charger issues hadn't been fixed
A newer EV home charger provider, Easee is a Norwegian brand that's made a fast name for itself.
Previously WhatCar? found Easee to be its best home EV charger provider, with it ranking in first place last year.
However, this year hasn't been as rosy, with Easee dropping to fifth place, alongside Pod and Myenergi.
Installation was voted top notch, with 96 per cent of people rating the installation highly, but Easee's after sales was found lacking: Thirty-seven per cent of respondents told What Car? that problems with their chargers hadn't been addressed.
On the plus side only 15 per cent of units What Car? was told about had any issues and 87 per cent of the issues were sorted for free.
However remedial work was slower than average with only 13 per cent fixed in 24 hours. 38 per cent took up to a week and 13 per cent took up to a month to fix.
What does the charger cost? Some Easee chargers were fitted for free but most cost between £500 and £1000 for the wallbox and on average £500 to install. Easee chargers come with a three-year warranty.
4. Ohme
4th: Ohme came 4th because installation was quick and had joint lowest proportion of faults but 27% of faults had yet to be fixed
Established in 2017, Ohme is the chosen partner for a number of large car brands and the UK Motability scheme.
It's in the top half of the rankings because 96 per cent of customers said that installation was quick and easy and Ohme was the joint lowest (along with Wallbox) for the proportion of reported faults.
However it doesn't make it into the top three because 27 per cent of those with reported faults had yet to have them fixed.
But good news is that 35 per cent of issues were fixed in a day or less and a further 24 per cent in a week or less.
Better yet 98 per cent were fixed for free and no one had to pay more than £50.
What does the charger cost? Many of Ohme chargers are fitted for free and those who paid were set back around £1000. Ohme chargers have a three-year warranty.
Best EV home chargers
=2. Andersen
Joint 2nd: Andersen took home joint silver because 99% of people said its in-house installation team are excellent
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Andersen is set apart because it is the only UK EV home charger provider with its own in-house installation team. This pays off with 99 per cent of people saying the Andersen team does an excellent job.
Adding to the excellence is that every customer gets a named contact to cover initial questions and for ongoing support.
As such Andersen scored the highest out of the 11 brands for how happy customers were with the way charger faults were dealt with - a 84 per cent approval rate.
Fault rate is fairly high though at 28 per cent.
Andersen covered most of the repairs for free (87 per cent) but those who had to pay had to pay out £250. And 11 per cent who suffered a fault said it was still to be resolved.
What does the charger cost? Its wallboxes are pricier costing between £783 and £1,199 but there's a new cheaper model starting at £695 and fitting is fixed price. Andersen has had an industry-leading warranty level since 2024 of seven years.
=2. Wallbox
Joint 2nd: Wallbox took home silver thanks to how good its installation process is and how well it dealt with faults
Wallbox has a big EV charger empire covering 117 countries. It's been running since 2015.
Customer installation satisfaction was very high at 96 per cent. Most impressively Wallbox dealt with all problems, with no customer left facing issues.
In fact, What Car? found that most chargers worked faultlessly, and only 13 per cent had any issues.
Of those that did, 80 per cent were fixed for free and the rest cost £100 or less to put right.
However Wallbox user said that only 20 per cent of faults were fixed within 24 hours, 20 per cent took up to a week to fix and the rest took up to 30 days to rectify.
What does the charger cost? Wallbox pricing is pretty standard with respondents saying they paid between £1,000 and £1,500 for the charger and installation. Wallbox provides a three-year warranty for its chargers.
1. Hypervolt
Winner: Hypervolt is the 2025 best EV home charger according to What Car?'s surveyed EV drivers thanks to its exceptionally low fault rate
The 2025 best EV home charger provider is Hypervolt. Taking gold is the UK-based company that's been providing chargers since 2021.
Hypervolt scored first place thanks to its exceptionally low fault rate; only 14 per cent of users reported any glitches and those that did had theirs resolved. And in 85 per cent of the cases the faults were fixed at no cost.
Quick response also helped Hypervolt come first, with 39 per cent of faults fixed in 24 hours and a further 46 per cent in less than a week. Just eight per cent of chargers were out of action for more than 30 days.
What does the charger cost? Hypervolt customers paid between £500 and £1,000 for the wallbox and £500 for installation - about average. Its chargers come with a three-year warranty which can be upgraded to five years for extra.
What should potential EV home charger buyers keep in mind?
What Car? consumer editor Claire Evans says: 'If you’re thinking of going electric and investing in a home EV charger, don’t be tempted to simply opt for the cheapest or most readily available option.
'The quality of the system and its supplier’s record for identifying and rectifying any faults are far more important considerations.
'It’s vital that customers aren’t left frustrated by slow or poor care.
'The best two brands dealt with the vast majority of queries in less than a week – including many within 24 hours – whereas the poorest performers took a week or more to put things right.'
