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Barclays accused my partner of stealing £10,000 using my debit card - and then refused to give me the money back

Barclays accused my partner of stealing £10,000 using my debit card - and then refused to

When Roger Wall (pictured with partner Jaqueline) popped to the shops for bread, milk and other essentials in October, his account was debited for £7.89. But, a week later, when his bank statement arrived in the post, it revealed that in addition to his shopping, Roger had been charged for two payments that day - each for £5,000.

I lost £489 to a Winter Fuel Payment scam... but HSBC won't reimburse me - is that fair?

I lost £489 to the scam, but my bank is refusing to reimburse me, even though I informed them within a few hours.

FCA launches firm checker tool to help protect investors and savers from deluge of scams

The new tool is similar to the FCA's existing register, but is designed to offer a more simple and straightforward way for consumers to check if they are engaging with a legitimate firm.

One in 10 have been targeted by cruel winter fuel payment scam: Here's how to spot it in calls, emails and texts

One in 10 targeted by cruel winter fuel payment scam: Here's how to spot it

Pensioners have been urged to watch out for winter fuel scams in the run up to the colder months as voice phishing scam attacks become increasingly prevalent. Fraudsters contact victims and tell them they must apply for the winter fuel payment - which isn't true as it is sent automatically.

Five sneakiest scam texts fraudsters are currently plaguing your phone with - from car finance claims to parking fines

Fraudsters are constantly evolving their tactics by tapping into new trends to ensnare people in their scams.

More than half of all scams use Facebook, Instagram or WhatsApp to target victims

The social media platforms - all owned by social media behemoth Meta - were involved in as many as 54% of scam incidents last year.

Investors lose millions as scammers clone legitimate firms - and AI is making the ruse more convincing

Investors lose millions as scammers clone legitimate firms - and AI is making the ruse

These scams see fraudsters masquerading as legitimate companies by creating duplicate websites, false emails or Whatsapp groups using a firm's brand and logo in order to steal money from unsuspecting victims.

As O2's 'suspected scam' alerts flag 50MILLION calls per month... is AI the key to stopping fraud on the phone?

Is AI the key to stopping nuisance calls? O2's 'suspected scam' alerts flag 50MILLION per

More than 150million scam and spam calls have been flagged by O2's AI-powered 'call defence' tech since it launched in November. The feature, which was automatically activated on all compatible phones on the O2 network, aims to warn customers of potentially fraudulent calls before they answer.

EXCLUSIVEMore than 12.5m Nectar points worth £63,000 stolen from our readers in the past year with many hit just before Christmas

How 12.5m Nectar points worth nearly £63,000 have been stolen from our readers in the past

Now we can reveal that 12 million points worth over £60,000 have been stolen from our readers alone in the past year, ranging from small amounts worth £2.50 up to £1,000. Over the course of December, This Is Money heard from nearly a hundred readers who had their Nectar balances emptied ahead of Christmas.

I lost £1,000 to an investment scam falsely claiming Amanda Holden was a client: Will I ever get my money back?

I lost £1,000 to Equistak investment scam - which falsely claimed Amanda Holden was a

Having seen an article about a celebrity who was 'making money while she slept' via an investment with Equistak, that had an initial £250 deposit, I decided to call the number provided. Over the next few weeks, I did see unreasonable profit accrue, and invested more. But they then became very pushy, wanting me to invest £10,000 - which I do not have. I asked to close my account and send the balance to my personal bank account, but it never arrived.

I'm a trainee solicitor who almost fell for gift card ruse when a scammer impersonated my boss on email

Alex, who didn't want to give his real name, almost fell victim to a scammer posing as his boss one that could have seen him lose hundreds of pounds.

Five Black Friday scams shoppers need to watch out for as fraud experts issue warning to be 'extra vigilant' this year

From hacking into your online accounts to selling knock-off products, these are the ways criminals will target bargain-hunting shoppers.

Millions scammed on tech platforms like Facebook, Google and Instagram in last year - despite firms' pledge to tackle online fraud

Millions scammed on tech platforms despite pledge to tackle online fraud

Around 6.6 million people in the UK have lost money to online scams in the last year, according to Which?. And three quarters of those conned fell victim on the websites of technology giants who previously committed to the government's voluntary Online Fraud Charter in November 2023. Tech companies - including Amazon, Facebook, Google, Instagram, Snapchat, TikTok, X and YouTube - vowed to adopt 'a raft of measures' within six months to protect users from scam content.

The 10 fastest growing scams of the year REVEALED - from fake parcel delivery texts to celebrity deepfakes

The fastest growing scams of 2024 have been revealed, with fake parcel delivery scams being the most rapidly growing scam targeting Britons.

EXCLUSIVENectar point scam solved? We discover evidence of secret groups trading YOUR supermarket reward points

Criminals are using secret channels to sell Nectar card balances to defraud unsuspecting customers, This Is Money can reveal.

I had 14,000 of Nectar points stolen... and was told to visit the petrol station where the fraud happened or face not getting a refund

I had 14,000 of Nectar points stolen... and was told to visit the petrol station where the

Last month, Caroline Enderby discovered 14,000 Nectar points had been used at a Sainsbury's petrol station in July without her knowledge. Cathy was told the points would only be refunded once she visited the fuel station, because it is one that she occasionally uses.

BT says AI tech is stopping 5m scam and spam calls a month - here's how it works

BT is using AI-powered technology to beat scammers at their own game by blocking and flagging spam calls.

Universal Credit warning from police as DWP launch investigation into fake app

The North Wales Police have warned claimants of a fake app being downloaded that could be a risk to users.

Bank scam victim payouts are watered down massively from £415,000 to £85,000

Scam victim payouts watered down from proposed £415,000 before new bank rules come into

Banks will be made to repay scam victims from 7 October, but the maximum amount they can refund has been drastically reduced. The new rules will see the maximum payout slashed from the £415,000 limit which was proposed in an earlier draft of the regulations.

Could you fall victim to shoulder surfing fraudsters on your way to work? How to avoid making yourself a target

Although people are often aware of the risks, as many as 66 per cent said they are happy to write work emails on public transport, while a third use word processing software around other commuters.

Millions could be caught out by little-known AI voice imitation scam - and one bank warns 28% have already been hit

A sinister voice cloning scam is on the rise, which sees criminals use technology to replicate the sound of a victim's trusted loved ones. But half of households have never heard of it.

Dave Fishwick spent a day 'catching baddies' on London's streets... and says this is what you MUST do to keep safe

Bank of Dave on what you MUST do to keep your phone safe - as he goes 'catching baddies'

Entrepreneur turned campaigner Dave Fishwick has revealed the things he wants everyone to know about keeping their mobile phone safe from thieves, after he spent a day 'catching baddies' with City of London police officers. Fishwick hit the streets with Sergeant Stu Ford, part of the team that this year apprehended Sonny Stringer - one of the most notorious London phone thieves.

'I lost £1,698 to Booking.com scam': Spike in reports as some holidaymakers conned out of THOUSANDS of pounds

Customers like Mick Thomas (pictured) are still being tricked into handing over cash to fraudsters who have infiltrated Booking.com's platform.

Password reset scams happen every SEVEN minutes - are you putting yourself at more risk than others?

A new report by LexisNexis Risk Solutions reveals that 70,000 password reset attacks each week and some users are more at risk than others.

Theft on the beach: Criminals steal £438m of unattended items in coastal crimewave

Theft on the beach: Criminals estimated to have stolen £438m of unattended items last year

With many people flocking to UK beaches over the summer holidays , the importance of keeping your personal possessions safe is key. But millions of people lose items every year at the seaside - or suffer thefts.

Fraudsters stole my identity to take out a credit card and ruined my score: Why did it take so long to get it cancelled?

Conor Burns discovered that fraudsters had taken out a Vanquis credit card in his name and racked up a £1,531 bill, which was passed onto debt collectors.

Bank scam refund lottery: Payments regulator reveals the firms most likely to hand your money back

The Payment Systems Regulator has said that 'being reimbursed still depends largely on who you bank with' as it issues a report on APP fraud.

Criminals still using Facebook sponsored adverts to sell fake cash… and they're not all being taken down

Criminals still using Facebook sponsored adverts to sell fake cash… and they're not all

Criminals are paying Facebook to advertise their fake cash and the posts are being left to be viewed by vulnerable victims, This Is Money can reveal. Earlier this year, we revealed how criminals were brazenly using social media sites , including Facebook, to target vulnerable users offering free postage and discounts on counterfeit notes.

Scam call crackdown: Ofcom forces phone networks to track down and block overseas 'spoofing' fraudsters

Spoofing is a convincing scam which sees criminals change their caller ID, making them seem like they are calling from a legitimate number.

I have dementia and scammers stole my £1,800: Do banks do enough to help vulnerable victims?

As a former police community support officer, Peter Middleton, 70 was initially sceptical of a caller claiming to be from Barclays - but the scammer's tactics were clever.

Fraud now makes up almost HALF of reported crime - how to avoid being the next person who gets scammed

Fraud now makes up almost HALF of reported crime - how to avoid getting scammed

Over six per cent of people in England and Wales were the victim of fraud during the period, more than double the three per cent that experienced vehicle related theft, and three times that of victims of criminal damage or bicycle theft.

Warning over Euro 2024 crypto scams as criminals plaster 'Harry Kane coins' all over social media

Scammers used cartoon images of the football player in the hope of masquerading the crypto currency as an official product.

After my relative lost £140,000 to scammers, I set out to create a fraud detector to fight back against crime

When Alex Somervell found out a family member had handed £140,000 to scammers, his first reaction was anger. But Alex's anger turned to a desire help victims.

Scammers are signing up to a data-stealing 'subscription service' for £80 per month... and 600,000 credit cards have been hit

Scammers signing up to credit card stealing 'subscription service' for £80 a month

Malware - or malicious software - is helping to fuel a murky underworld of bank card theft on the dark web, it has been revealed. Criminals are selling software programs to other criminals which allow them to more easily harvest unsuspecting victims' personal card details - often on 'subscriptions' costing as little as £80 per month.

How to spot a loan shark: Year sevens get a lesson in the dangers of bad debt... paid for by the profits of illegal lending

In Ormiston Bolingbroke Academy in Runcorn, Cheshire, a class of year seven students are getting a lesson on illegal money lending - all paid for by the profits of loan sharks themselves.

EXCLUSIVEFraudsters turn to AI and deepfakes to make dodgy insurance claim photos - can YOU tell them apart?

An emerging technique is to use digitally-altered photos and documents to try to scam money out of insurers - with innocent drivers and homeowners paying the price.

Santander cyber hack puts 30 MILLION bank accounts at risk of dark web sale: Should UK customers worry about data breach?

Santander cyber hack puts 30m bank accounts at risk of dark web sale - should UK customers

Millions of bank account details could be at risk of sale to cyber criminals after Santander became the target of a cyber attack by hacking group ShinyHunters. Last month's hack, which preceded a similar attack on Ticketmaster, has led to data relating to all of the European lender's 210,000 staff, as well as millions of its customers, being compromised.

Someone used my address to register a business on Companies House - why will it take 30 days to take the firm down?

Someone used my address to register a business on Companies House - why will it take 30

Patrick became aware that a company had been set up using his home address in Oldham, Manchester. The company, which was set up on 4 April, was set up to grow crops and was based in Biggleswade, Bedfordshire, nearly 200 miles away from the house Patrick has lived in for 30 years.

EXCLUSIVEFraudsters are brazenly selling fake banknotes on social media, including £150k of moody cash for £10k

Social media sites, including Facebook and X are awash with carefully targeted adverts offering free postage and discounts on counterfeit notes.

How illegal loan sharks prey on households desperate for credit - with some using violence to get payment

For masses around the country, illegal money lenders have become the only way to afford necessities, from bills to baby formula.

Sun, sea... and shoulder surfing! Five things you must do to protect your money if your phone gets stolen

Five things you must do to protect your money if your phone is stolen

Britons are gearing up for the summer and events like Glastonbury and the Euros are just around the corner. But criminals are also planning their own summer bonanza, as these packed events are ripe with opportunities to steal unassuming victims' phones. In the past, criminals would steal a phone to sell on for a quick profit - but today, they are more interested in using it to gain access to your bank account. Here's what you can do to make sure thieves don't drain your money.

Nectar customers are still losing thousands of points to fraud - why hasn't the problem been fixed? asks ANGHARAD CARRICK

Nectar customers still losing thousands of points to scammers - why hasn't it been fixed?

As with our debit and credit cards, we expect some level of security when we hand over our details to supermarkets. Sadly, some Sainsbury's customers can't say the same. We have written about many instances where Sainsbury's customers have their Nectar points stolen. Why won't the supermarket do anything about it?

Sainsbury's now tells customers to go to the POLICE to investigate stolen Nectar points… despite it 'not being a crime'

A Sainsbury's customer who lost £230 Nectar points to fraudsters has been directed to the police to investigate, but it is not a recordable crime.

Parcel firms fight back: Evri warns over huge rise in smishing scams in the past year - here's what to look out for

Smishing is used by criminals to target consumers with texts impersonating trusted organisations, and often contain a link to a fraudulent website.

Muggers stole £3,900 and used my Revolut account to buy crypto, but the firm says I authorised it: CRANE ON THE CASE

Muggers stole £3,900 and used my Revolut account to buy crypto: CRANE ON THE CASE

In December, I was mugged and had my phone stolen while on a night out. Around £3,900 was transferred from my savings account to my Revolut account, where I believe it was used to buy cryptocurrency. I reported all of this to the police and to Revolut, but it has declined to reimburse me, saying I 'authorised' the transactions. The money taken was my entire savings. I have just moved out of my parents' house in to my own place and without it I'm starting to struggle financially.

What are passkeys? Experts say they will replace 'unfit for purpose' passwords to keep your money and data safe online

Passwords are the main line of defence with online security, but many can easily be overcome by crooks. Enter the passkey, which security professionals think will be the future of digital safety.

Royal Mail's £5 fines are cynical way to make us pay for its failure to stop flood of fake stamps, says JEFF PRESTRIDGE

Royal Mail is one of this country's most iconic brands, first providing services to the public under the reign of King Charles I in 1635.

'I lost £900 after falling for the Booking.com scam': Holidaymakers warned of fraud ahead of booking trips for summer rush

I lost £900 to Booking.com scam: Holidaymakers warned of fraud ahead of summer rush

Customers of Booking.com have told how they lost money after falling for a convincing fraud perpetrated through the website's messaging app. As previously reported by This is Money, the hotel and short let website's messaging system has been infiltrated by scammers, who tell customers that they need to pay additional fees to secure their booking and pocket the cash.

Investment fraudsters have conned victims out of £2.6bn since 2020 with 'boiler room' scams the most common ruse: Here's how to spot them

Between 2020 and the end of last year, 98,525 people have fallen victim to investment scams, according to the Pensions Management Institute.

My mortgage application was rejected because a scammer opened a Three mobile account in my name... and then didn't pay: What can I do?

Two readers have told This is Money that mobile phone contracts were opened using their name and address - leaving them on the hook when the bill wasn't paid.

Meet the vigilante scambaiters beating fraudsters at their own game... by tricking them into flying thousands of miles to waste THEIR time and money

Meet the scambaiters beating fraudsters at their own game... by wasting THEIR time and

In a car park somewhere on the rugged Cornish coast, a Ghanaian scammer stands shivering and confused. He has been sent here to collect the payment for 10kg of non-existent gold promised to the victim of one of his scams. The fraudster is expecting to get £234,000 in cash. It's a massive sum, by far outweighing the costs of the 6,000 mile round trip from the Ghanaian capital, Accra. But, he has been tricked by a new wave of scambaiters. Here, two scambaiters tell us their favourite techniques - and how to stay safe from scams.

Willy Wonka event shows how people can be duped by AI ads: Here's how to spot one and avoid being caught out

Artificial intelligence, or AI, is also being used increasingly by scammers - and often in much more sophisticated ways - meaning it is important to be able to spot the signs.

Will this stop Chinese firms stealing your address? Companies House gets new powers to tackle fraud on register

Companies House is tightening the rules around registering a firm to prevent UK residents' homes being used by fraudsters without their knowledge. .

Malicious apps could be stealing your data... and official app stores aren't the safe haven you might expect them to be

Malicious apps could be stealing your data... and official app stores aren't the safe

App stores are nothing if not unwieldy beasts. Every month, thousands of apps are added to the Google Play Store, with 62,000 apps added to the platform in November 2023 alone. Likewise, the Apple App Store saw 38,000 apps added during the same month. Unsurprisingly, with such high volumes of content, apps masquerading as legitimate can, and do, slip through the net. While the best advice is to stick to official app stores when downloading apps, it appears that this is by no means a foolproof method.

Major bank issues warning over little-known ‘CEO fraud’ ruse as impersonation scams jump by 13%

Lloyds Bank has issued a warning over a little known 'CEO fraud' impersonation scam which has seen consumers lose almost £11,000 on average in the last year.

Are you next on an AI fraudster's hitlist? Scammers now use deepfakes to forge documents and steal money

Fraudsters have turned to creating deepfakes to steal cash, as research reveals that a third of Brits share sensitive documents unprotected online.

No more predictable online passwords: Here's how to create one that's safe from hackers in 2024 and mistakes to avoid

How to create a password that's safe from hackers in 2024

It can take less than six hours to hack 90 per cent of passwords, according to research, leaving your online identity, personal data, and bank accounts just clicks away from any hacker worth their salt. But depressingly the two most common passwords remain 'password' and '123456'. Here's how to best keep yourself cyber secure in 2024.

We’re ALL vulnerable to scams depending on our emotional state no matter what you think, says LEE BOYCE – so stay one step ahead

We are constantly under attack from a barrage of scammers looking to steal our cash - and now is not the time to be complacent.

My wife is giving away our children's £100,000 inheritance to romance scammers... and there's nothing I can do to stop her

Romance scams are a growing scourge - an estimated £4.3m has already been lost this year, according to banking trade body UK Finance.

From spear phishing to tapjacking: The five scams you've never heard of... but should watch out for in 2024

The five scams you've never heard of... but could get caught out by in 2024

Scammers continue to ride roughshod over the law, targeting people with phone calls, text messages, emails, social media requests and even letters. Some are easy to spot from a mile off, with many of us having been contacted by a Nigerian prince in need of help reclaiming his lost inheritance, or received a poorly-worded email warning that at least 574 viruses have been detected on our PCs. However, the vast majority are not quite so easy to spot, and fraudsters are coming up with new ones all the time. According to research from Which? shared exclusively with This is Money, there are five new scams that people should keep a keen eye out for this year.

The bible for scammers: Nigerian conman who fleeced fifty lonely women reveals his cruel tactics

During five years as a romance scammer, Christopher (pictured) posed as an American army man to prowl social media platforms.

Government pledges to end confusing messaging on how people can protect themselves from scams

Until now, the police, banks, insurance providers and fraud charities have had their own strategies and messaging to warn households.

Booking users targeted by scammers: Criminals pose as agents on its internal message system and ask for cash to 'confirm' reservations

Warning over Booking.com scam where fraudsters pose as hotels on its official message

Customers booking holiday accommodation on the website Booking.com are urged to be aware of scammers impersonating genuine hotels. We have seen messages from fraudsters which appeared on the site's secure messaging portal, asking them to make payments to secure a reservation. This is similar to a previous scam reported in October 2023, when a number of travellers also said they had received fraudulent messages asking for payment.

Scammers used nearly £370 of my Nectar points, 100 miles away from my home: Why won't Sainsbury's help me track down the thief?

James* had spent two years collecting Sainsbury's Nectar points and had amassed nearly 74,000, before scammers cleared his account.

Most scammed items on Facebook Marketplace revealed: From air fryers to Audis... TSB experts issue urgent warning a third of adverts could be fake

The bank's fraud team sampled 100 Facebook Marketplace posts - including cars, watches, games consoles, air fryers and handbags - and 34% were suspected to be fake.

From Taylor Swift tickets to rottweilers, Ford Fiestas to Uggs… major bank lists hot trends scammers will attempt to exploit in 2024

From Taylor Swift tickets to Uggs… major bank lists hot scam trends for 2024

Shoppers have been warned about the purchase scams to watch out for in 2024 by Lloyds Bank. Thousands of people hunting for tickets, cars, pets, and much more were tricked into handing money over to fraudsters this year, with purchase scams soaring by 42 per cent compared to last year. These are the biggest scams shoppers need to watch out for in 2024.

Eyeing up a gift on Facebook? Santander will block purchase unless you have seen it in person

Santander is blocking customer payments when shopping on Facebook Marketplace unless they tick a box saying they have seen the item they are buying in person.

Social media giants sign up to anti-fraud charter and finally promise to crack down on scammers - after our Campaign

Social media giants have been given six months to 'significantly' reduce the epidemic of scams on their platforms - or face action from the Government.

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