Woman claims she was scammed by American Airlines agent

A woman has issued a warning to be vigilant at airports, claiming she was scammed by an American Airlines worker while trying to check in her bag. Tammy was flying from Knoxville to Charlotte on an American Airlines flight last June when she claimed she was told by an airline worker she was too late to check in her luggage. She said the airline employee gave her a number to amend the problem, which she claims was fake and ultimately lead to her being scammed.

A spokesperson from American Airlines told the Daily Mail they are reviewing this matter. 'Given the video references a flight from June 2024 and we have not otherwise heard from this customer or received similar reports, we are reaching out to her to learn more,' the airline said in a statement. In a video posted to TikTok , Tammy explained that she arrived at the Tennessee airport at 4am, but there was a long line to get through the desk to check in her luggage at the kiosk.

She noted before she got there, a family in front of her was given a piece of paper and turned away from the kiosk, looking frustrated. Tammy said the American Airlines worker told her she had to check her bag in an hour ahead of flight time, and that she had missed the cut off, and quickly handed her a Post-It note. 'It has a phone number on there … He says, "Call this number to rebook your flight,"' she recalled.

Tammy admitted that due to the early morning and the panic of potentially missing her flight in Charlotte, she followed his instructions without thinking. When she called the number, she claimed a man answered and took her credit card information, telling her there would be an additional charge for the flight change. Assuming the situation had been taken care of, Tammy said she went back to her car and waited for her new flight. However, when she spoke to her travel agent later she realized something wasn't quite right.

'She looks up the flight that I was rebooked for and [she says], "No you were not rebooked for this flight - who was this man you talked to?"' Tammy recalled. The woman rang the number on the piece of paper back, and connected him with her travel agent on a three-way call. 'They start talking. 

Things aren’t adding up,' Tammy continued. 'She adds an American Airlines agent to the line. 'So it’s like a four-way call with all of us. They get to fighting. The man hangs up.' Eventually, Tammy said her travel agent and the American Airlines employee on the phone rebooked her on a Delta Airlines flight for later in the day. 

She said when she got to the gate, she saw several other people from the original American Airlines flight that morning who had also been handed a note with the same number on it.Tammy said she got talking to an older gentleman, who claimed they were all 'scammed' by an employee and advised her to cancel the credit card she gave him.'

So this American Airlines worker who was working to check people's bags was giving out these Post-It notes with a phone number - he was in on this whole charade,' Tammy said in disbelief. 'We all got scammed. You think an airport worker should be trusted. You’re not going to think twice about some of these things,' she ended her cautionary tale.